CXChronicles Podcast - The Four CX Pillars: Team, Tools, Process & Feedback
The Four CX Pillars: Team, Tools, Process & Feedback. I share some of the tips & tricks that have worked across my customer focused journey.
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Thought Bank
People associate process with control, monotony and an overall death of creativity.
If implemented correctly, process provides empowerment, autonomy and creativity for employees and delivers freedom for business owners, with total reassurance that their business is running itself, allowing them to rapidly accelerate innovation.
How good is your organisation at managing the balance of process empowerment?
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