When I headed up my previous company, I hovered over my staff, keeping everyone’s movements within my sight, acting like a helicopter manager. I wanted to maintain vigilance, poised as a quality controller to point out the small errors, the niggling little things they had overlooked or not quite done to my standards. The more I looked, the more faults I found. I was effectively filling the gaps left by my team and taking responsibility away from them. In so doing, I was cre