- Don't know how to do something? Then you are making it up.
- If you are making it up, then it's not repeatable.
If you can't repeat what you just did, how can you improve it next time?
Having a template to refer to is a brilliant starting point and makes the task repeatable.
Once the task is repeatable, then you have a basis to improve on what you are doing.
These five issues all cause problems to processes. You will end up fighting the processes and causing tensions within your staff. If you work to fight this and harness the power of your people instead, you stand a much better chance of learning and improving.