Process Fails: Fire Alarm Tests and the Companies That Cry Wolf
Cry wolf all the time, you risk people not listening when something serious does happen. This is why fire alarms can be a process fail.
People associate process with control, monotony and an overall death of creativity.
If implemented correctly, process provides empowerment, autonomy and creativity for employees and delivers freedom for business owners, with total reassurance that their business is running itself, allowing them to rapidly accelerate innovation.
How good is your organisation at managing the balance of process empowerment?