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Thought Bank
People associate process with control, monotony and an overall death of creativity.
If implemented correctly, process provides empowerment, autonomy and creativity for employees and delivers freedom for business owners, with total reassurance that their business is running itself, allowing them to rapidly accelerate innovation.
How good is your organisation at managing the balance of process empowerment?


Feb 27, 2023
Process Fails: Fire Alarm Tests and the Companies That Cry Wolf
Cry wolf all the time, you risk people not listening when something serious does happen. This is why fire alarms can be a process fail.

Feb 7, 2023
How do Continuous Improvement & Innovation differ?
Continuous improvement & innovation are two different things. The first comes easily if you have the right culture. How about the second?


Jan 26, 2023
Shoot for the Moon (Why It’s Good To Set Up Crazy Business Goals)
If you set up a crazy goal, sometimes you hit it. Some impressive achievements began this way. So, does this apply to business today?


Jan 26, 2023
Permacrisis: A New Phenomenon or a Human Inevitability?
Our world seems to be permanently in crisis. Brexit, the pandemic, & the war in Ukraine. Maybe governments can learn from businesses.


Jan 4, 2023
Bonuses: The Most Efficient Way to Demotivate People
Bonuses have been proven to be ineffective except in specific cases. So why do we keep using them, and should we stop completely?


Jan 4, 2023
Descent to evil in the workplace
If a team is unable to maintain common standards, everyone can be dragged down. Do this frequently, & you end up with detractors/saboteurs.


Jan 4, 2023
“Why The F Did You Do That?” - Things You Shouldn't Say To Employees (formal and informal feedback)
Why do football managers continue to get away with insults even though studies show negative feedback is detrimental to work?


Dec 1, 2022
How Process Silos Can Lead to a Breakdown in Communication
No matter how good a team’s process can get, if it lacks strong communication, it’s doomed to fail. Here’s how to deal with process silos.


Dec 1, 2022
When Process Fails — And You Are Left Without Hot Water
Should an apartment in the middle of the second biggest city in the UK offer hot water? Airbnb...


Dec 1, 2022
Would Ted Lasso Fire Cristiano Ronaldo?
A Piers Morgan interview revealed Ronaldo almost joined Man City. What would Ted Lasso do when facing Man Utd’s current leadership crisis?


Nov 28, 2022
Successful entrepreneurship involves taking risks
Successful entrepreneurship involves taking risks.


Nov 14, 2022
Prioritising Gamification
People stay on a webpage 2.6 times longer if there is some sort of animation or motion graphics involved. Fun animations help connect users.


Sep 30, 2022
Recruitment Hack - Why you should ignore experience when it comes to recruitment!
Many companies recruit candidates based on their experience. A person’s skills are much more important for finding a good fit. This is why.


Sep 30, 2022
Communicate With Your Clients When Things Go Wrong
When things go wrong, and they will go wrong, be honest. It might work better than you expected.


Aug 22, 2022
What Roast Dinners Can Teach Us About Process
If the right steps are in place, at the wrong time, the entire experience is tainted.
What Roast Dinners Can Teach Us About Process!


Aug 17, 2022
When Process Meets Democracy: The Case of Boris and Morrison
People are smarter than process but they can also be overruled when they do something corrupt, lazy, or wrong. The case of Boris & Morrison.


Aug 17, 2022
Hospital Targets Damaging Efficiency (What Businesses Can Learn)
Businesses that set targets in place can easily lose sight of their overall objectives & why the targets even exists.


Jul 18, 2022
Task vs Process: Are they Actually Different?
The way we define processes and tasks vary, but the two are actually not that different. Are processes and tasks actually the same?


Jul 18, 2022
Why You Need a Template for Your Meetings
Tired of dealing with missing basics?
A meeting plan or template can help you get things done more easily.


Jul 14, 2022
Why your Processes are Being Ignored
Your processes shouldn’t consist of trivial reminders of what your team already know. Reduce the noise to make sure your message stands out
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